REFUNDS AND CANCELLATION
We thank you and appreciate your use of the platform. Please read the policy,
conditions and process carefully as they will give you important information
and guidelines about your rights and obligations as our customer, concerning
any transaction you make through us. The policy concerning the processing of the
refund, shall be following the clauses as set forth:
- Refund Request
A User of the Platform is entitled and eligible to raise a request within 24 hours
from the time, the User has made the payment and has received an acknowledgement
from the Company/Platform regarding this transaction.
The User shall not be eligible and entitled to raise a refund request to the courses
opted by him after the 24 hours available. However, the user may choose to waive off
the payment and can choose to withdraw the application and profile by dropping an email
to the customer care.
Moneyback Guarantee is not further provided by the company nor the platform and is
deemed to be void if the User has accessed more than 25% of the content or has
downloaded the content provided through the Platform.
The Platform shall not entertain any refund request or provide any refund if the User
has uploaded any documents or attachments on the platform.
- Processing of Refund
Refunds are done within 10 business days. The User additionally will be
provided refund options of TT/ Wire by deducting the necessary charges.
All Refund requests shall be made by the User by emailing to [email protected], which
will be the official mode of communication with the Platform and the Company.
The Company shall waive all other means of communication made.
All Refunds shall be made only on the basis and upon investigation by the Company’s
Customer care on following such guidelines.
- Cancellation Request
As a User, you do not have the right to cancel your order upon placing the same.
The Company at its sole discretion may cancel any order(s):
a. if it suspects a User has undertaken a fraudulent transaction, or
b. if it suspects a User has undertaken a transaction which is not following
c. in case of unavailability of a service, or
d. for any reason outside the control of the Company
including causes for delivery related logistical difficulties.
e. if the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of service specifications
and pricing, the details of the service as reflected on the platform may be
inaccurate due to technical issues, typographical errors or incorrect service information
provided to the Company by a distributor and in such an event you shall be notified as
soon as such error comes to the notice of the Company. In such event, the Company reserves
the right to cancel your order and refund any money that may have been paid by you towards
the purchase of such services or can provide the same package that is bought by you.
We maintain a negative list of all fraudulent transactions and non-complying users and reserve
the right to deny access to such users at any time or cancel any orders placed by them in future.
- Refund Disclaimers
For any Live Classes that shall be undertaken by the Company on the platform, the Company is
at the sole discretion to reschedule and/or postpone the class at any given point of time
prior to the commencement of the class. In such a case, where the Company has either
rescheduled the class or postponed the class, the Company is not entitled to provide
the User with any refund for the payment made by the user.
Further, on registration and on payment by the User to avail the services of the platform,
the User shall not be entitled to receive any refund or can be eligible to request for
a refund after he/she has already availed the services of the company by either attending
a class or more.